In the hotel world the guest’s satisfaction is the most important thing and their judgement is even more valuable in a time of online reviews that could gain greater visibility and easily become viral, to the extent of influencing the decision of new, potential clients.

Renato Adreoletti, in his Hotel Domani” editorial, reflects on the need of understand the judgement parameter of the guests and which aspects are considered more important, in order to better meet the need of our own audience.


Yesterday and today’s travellers

In the past few years the world has greatly changed and the access to new technologies and travelling made easier has generated a new familiarity with travel itself, transforming the way of experiencing a holiday. Travellers are far more indipendent, mostly when it comes to “technical” details of the organization, but maybe this is the reason why they have also raised their expectations towards the experiences they hope to live.

Just a couple of years ago, hotel managers focused on offering the best “value for money“, a concept that directly connects the quality of the hotel to the price of its services. The guest valued his stay moslty referring to objective parameter: furnishing, spaces, cleanliness, quality of the food.


Value for experience

As for today, though, money is no longer the main judgement parameter. The key is now the time and how it is used during the vacation; in a word, the experience. The traveller expects the paid price to be up to the overall experience of the holiday: from “value for money” to “value for experience

Hotel managers and facilities should not underestimate the importance of offering a stay that would make the guest think he spent wisely his time, even more than his money. Although it may seem a much more ephemeral, less tangible parameter, nowadays it has become as important as guaranteering excellence in all basic hotel services.

Offering intense and fulfilling experiences, making the guest feel like he has been welcomed in a family, in a place where he can snuggle and cuddle up to finally devote his time just to himself: we’d like to think, at the AbanoRITZ, to be able to offer this kind of hospitality and, in our 50th year of business, we carry on our commitment to satisfy the needs of each and every guest, from the loyal clients to the youger ones that, with their vitality, represent an exciting challenge to always improve ourselves.

Articoli correlati

The October 4th concert: International Trio Flute - Violin - Piano   Thursday, October 4, at 9 pm, we start again with the great concert season in Sala degli Specchi dell'AbanoRitz with three world-famous musicians. In collaboration with Gli Amici della Musica di Udine and the partner of our Profe...
14th March – National Landscape Day – ... Not everybody knows that today is the National Landscape Day on its second edition. Unfortunately the main carachter of this celebration is not well known, this is the reason why the Ministry estabilished this date in the national calendar, to promote our natural herita...
Christmas stress? A stay at the AbanoRITZ is the a... With the Immaculate Conception break, the holiday season has officialy begun, a time that should be mean only relaxation and quality time to spend with friends and those you love. Not everyone, however, deal with the festive weeks so cheerfully, and it becomes a sou...
Every weekend, guided tours to discover Padua From Saturday, September 23, 2017, a new guided tour service to Padua, also available for guests of the AbanoRITZ Hotel. Four licensed tour guides will walk you through the historic center, a stroll to the discovery of the most important monuments and hidden corn...

AbanoRitz Spa Wellfeeling Resort Italy - Abano Terme, Padova - Via Monteortone, 19 Tel. +39 049 8633100 - Fax +39 049 667549 - Direct booking +39 049 8633444 / 5 E-mail: - Skype address: Abanoritz

Pin It on Pinterest

Share This